Flop House collects your personal information when you interact with us online. Below you can find a summary of our online privacy practices.

Flop House collects non-identifiable data when you visit our website, including the number, date and timing of visits to the website and the pages of the website visited frequently. This information is for statistical purposes only.

You may also choose to provide us with select, personal information. This may include, for example, information that you provide when you subscribe to our newsletter, book accommodation or provide written feedback on your stay. We may sometimes also use automatically collected information about you in conjunction with other data we have about you, including personally identifiable information that you have voluntarily provided us.

Personal information that is collected by Flop House will only be made public with your consent. For example, testimonials and customer feedback will only be presented on our website with your express permission.

Personal information collected by Flop House may be passed on to third parties as required, in order to provide you with the services you have requested. For example, if you wish to order food or beverages whilst staying with us we will pass on your request to the relevant third party.

This privacy statement applies only to Flop House and to this particular website.

Interacting with the Flop House website and social media channels

If you choose to engage with our website and social media channels, Twitter, Facebook, Instagram and Pinterest, you should be aware that:

The information you provide is collected in order to understand the type of information and activity you may choose to participate in when engaging with Flop House social networks.

Your profile contact details may be used by Flop House to contact you for feedback and/or to advise you of new Flop House developments. All contact will be made via the channels you choose to participate in.

Your individual privacy settings for profiles and accounts on social media networks are your responsibility. Flop House strongly recommends that you regularly check and configure the privacy settings for your profiles and accounts to make sure that you know what information you are making available.


Data Quality and Security

While Flop House takes reasonable precautions to protect the information it holds from unauthorised use, the nature of the information systems is such that the security of information cannot be guaranteed. Flop House relies on commercially available technologies for the security of its information systems.

Flop House relies on the accuracy of the information that users provide and it is the users' responsibility to ensure that information they submit is accurate.


Website Usage Measurement

This website uses Google Analytics through cookies, and other technologies, to understand how you and other users are interacting with the website.

Google Analytics uses "cookies" to retrieve statistics on how users use the Flop House site and connected social media channels. Google Analytics cookies do not collect personal identifiable information about your visits to the website. 

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google as well as in secure overseas data centers where it will help us understand and better meet our audience’s needs.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the manner and for the purposes set out above. 


Thank you

Genevieve Wearne / Director